FAQ

How do I get my pet’s records transferred to your clinic?
Call your previous clinic and ask them to fax them to us.  Most clinics require a verbal consent from you so it is best for you to call to get the records.
Fax to: (269) 668-5907

I do not have the capability to bring my pet to your clinic, do you make house calls?
Yes. In circumstances where local pet owners have no means of bringing their pets to our clinic, we will go to your home. It is our goal to provide the best possible customer service to our area and we feel this is a service which should always be provided.

Do I need an appointment for the doctor to see my pet?
Yes, in order to keep our doctor on schedule and to ensure your pet will be seen by the veterinarian, you must call our office to set up an appointment. We do take emergencies throughout the day, so please don’t hesitate to contact us if you need your pet seen on short notice.

Why do you need a fecal sample if I can’t see any worms?
When we perform a fecal analysis the sample is examined under the microscope. Not all adult worms shed segments that are visible to the naked eye. With the use of the microscope we are able to determine if parasites are present by the presence of eggs.

I need to bring a fecal sample to the clinic how much should I bring?
We do not require a large bag, a little more than a tablespoon sized portion will do the trick.

I need to bring a urine sample to the clinic how much should I bring?
Please try to bring at least a 1/2 cup of urine, we sometimes need to do rechecks and in the case more is better.

My dog has been “scooting” his behind on ground. Does he have worms?
He may have worms but that is not why he is “scooting.” It is usually an indication that his anal glands are full and need attention by a veterinarian. Anal glands are small glands on either side of the rectum. They contain a fishy smelling substance and before domestication dogs and cats used them to mark their territory. Pets no longer have active control of these glands and therefore they can become full and need emptying. Cats will generally lick their rectal area excessively if their anal sacs are full.

What is Kennel Cough?
Kennel cough is a respiratory disease usually contracted in areas where large numbers of dogs are housed. The most common symptom is a dry hacking cough sometimes followed by retching. Many owners describe the cough as having a ‘honking sound.’ A watery nasal discharge may also be present. With mild cases, dogs continue to eat and be alert and active.

What is your payment policy?

Payment in full is due when services are rendered. We accept Visa, Mastercard, Discover, American Express, Care Credit, personal checks and cash.

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